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OneCall Website Privacy Policy

  1. Definitions
  2. Introduction
  3. Personal Information
  4. Information Collection and Use
  5. Who has access to the information You provide or We collect
  6. Updating Data We Hold
  7. Cookies and Tracking
  8. Information Security and Storage
  9. Changes to the policy

"You" /"Your /Yourself" means the user(s) of the Website for the purposes of advertising or searching for properties to let.
"We" /"Us" /"ours" means Onecall, trading as (registered in England and Wales, company number 5938912) with the registered office at The Old Grain Store, Main Road, Whitwell, Rutland, LE15 8BW.
“The Policy” means this Privacy Policy.
“The Website” means the website(s) of Onecall and associated websites.
“Services” means products and services made available to users of the Website that are provided by organisations other than Onecall.
“Account” means the account You create on the Website to contain Your personal details and through which You can submit Adverts to the Website or search for Properties on the Website.
“Advert” means placing information about a specific property on the Website that is available for sale or to let.

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This Policy explains how and for what purposes We use the information collected about You via The Website or any other way in which your provide information to Us. Please read The Policy carefully. By using The Website and any services We offer via The Website, You are agreeing to be bound by this Policy in respect of the information collected about You via The Website or other means in which You provide information to Us in connection with using the Website.

If You have any queries or comments about The Policy or Our use of Your personal information, please contact Us by emailing Us at

In general, We use the information We collect about You to:

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Personal Information

When You visit, register or use the Website, You may be asked to provide certain information about Yourself, including but not limited to Your name, Your Address, Your Telephone Numbers, Your Email Address and details of the property you wish to let. We may also collect information about Your use of this Website as well as information about You from correspondence We have With You.

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Information Collection and Use

Your information will enable Us to provide You with access to all parts of The Website and to supply the services and features that You have requested. We may aggregate the information to identify patterns which We can use in Our marketing to help Us develop, administer, support and improve Our services and features.

We may use Your information to contact You for Your views on Our services and to notify You about changes or developments to The Website or Our services. Where You have consented, We may use Your information to communicate to You details of other products or services which We offer which may be of interest to. We may pass your information to third party organisations who may communicate details of relevant products and services to You. If You do not wish to receive communications from Us or third party organisations about products and services, please email Us at

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Who has access to the information You provide or We collect

We have access to information We have collected from You via the information submitted and use of the Website by You.

If Our Website is available via the websites of Our partners, those partners may have access to Your information. Their use of Your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other organisation, even if You access them using links from Our Website or access Our Website from their website.

If You have consented, We may provide any of the information We collect to carefully screened third parties organisations to contact You regarding products or services that We think may be of interest to You. If You change Your mind about being contacted by these third parties in the future, please email Us at and tell Us.

If We enter into a joint venture or are sold or merged with another business entity, Your information may be disclosed to Our new business partners or owners.

We will not otherwise disclose, sell or distribute Your information to any third party without Your permission unless We are required to do so by law.

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Updating Data We Hold

You can update the personal information we hold on You through Your Account.

Customers with Accounts can request details of the personally identifiable information We hold on them by emailing Us at You may ask Us to make any necessary changes to ensure that such information is accurate and kept up-to-date. If You would like to receive a copy of this information We may charge a small administration fee to cover the data search, preparation and delivery.

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Cookies and Tracking

We use "cookies" to enable Us to personalise Your visits to The Website and improve Your experience of using the Website. Cookies hold information that is stored in the hard drive of Your computer by Your web browser. Your web browser will have the option to prevent websites using cookies (please refer to Your browser's help screen or manual).

We record 'log files' containing information about the volume and characteristics of Our Website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to understand how Our site is used that help Us to monitor and improve the service.

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Information Security and Storage

We follow strict security procedures to ensure that Your information is not damaged, destroyed, or disclosed to a third party without Your consent and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and We or Our providers use secure firewalls and other measures to restrict electronic access.

All of the information We collect or record is restricted to Us. Only Our employees who need the information to perform a specific job are granted access to personally identifiable information. We may require You to co-operate with Our security checks before We disclose information to You. deleted because its already been said.

We will retain Your information for a reasonable period or for as long as is required by law.

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Changes to the policy

We may change this policy from time to time as We add new services or features or in response to changes in the law or Our commercial arrangements. Any changes to this policy will be communicated on The Website

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