Onecall Personal Injury

Helping You Get Compensation For Personal Injuries

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OneCall Website Terms & Conditions

  1. General Terms & Conditions
  2. Our Service
  3. Failure of Claims Disclaimer
  4. Ownership of rights
  5. Digital Image Content

These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General Terms & Conditions

This site is owned and operated by a trading name of Onecall Services Ltd, a company incorporated under the laws of England and Wales whose registered number is 5938912.. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at or telephone us on 01780 460084).

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Our Service works in conjunction with leading claims management companies and specialist Solicitors. We receive a fee from them for introducing and processing your claim, we or your appointed solicitor will not charge you for this service and any compensation amount you may receive will not be affected. We do not give you legal advice and comply with the Solicitors' introduction and Referral Code, published by the Law Society. Any solicitor we refer you to is an independent professional, from whom you will receive impartial and confidential advice. You are free to choose another solicitor.

Please note that we are only able to refer claims to persons within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

On completion of the Claim Form Online or by Telephone we will decide which Solicitor is most suited to handle your claim and pass on your details. They will contact you at a time convenient to you and give full advice about your claim, including an estimate as to what compensation you might receive if successful, how long it will take, and whether you might have to contribute anything at all if you win. In most cases this is nothing. You may have legal expense insurance to protect you; alternatively your solicitor may arrange a “No Win No Fee” agreement, where you pay nothing if you lose, and usually, nothing at all if you win, however the appointed solicitor reservers the right to retain some portion of the compensation awarded to you in a No Win No Fee payment arrangement. Any compensation to be retained by the appointed Solicitor will be notificed to you by the Solicitor prior to progressing your claim. . Your solicitor will explain all this clearly before your claim is started.

Following a review of your circumstances and the details surrounding the accident if we feel we cannot help you, we will let you know, immediately and you are free to obtain advice elsewhere.

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Failure of Claims Disclaimer

We accept no responsibility or liability if your claim is not successful. By submitting your claim details to us you acknowledge and agree that our responsibility is ONLY to pass details of your claim to appointed Solicitors and claims management organizations and that the success or failure of your claim is the responsibility of you and the appointed solicitor or claims manangement organizations.

For the avoidance of doubt you will hold us harmless for any losses either financial or non financial incurred by you either directly or indirectly suffered by you as a result of making a claim and shall not make any claim against us as a result.

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Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Onecall Services Ltd.

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Digital Image Content

"Digital image content © 1997-2007 Hemera Technologies Inc., a wholly owned subsidiary of Jupiter Images Corporation. All Rights Reserved".

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